Shipping Policy
Shipping Policy – Pawglow
At Pawglow, we want to make sure your order arrives quickly and safely.
Order processing:
- Orders placed before 12:00 PM are normally processed the same business day
- Orders placed after 12:00 PM are processed the next business day
- All orders are shipped with a trusted courier service
Delivery time:
- Order processing: 1-3 business days after confirmed order
- Standard delivery to Australia: 3-6 business days after dispatch
- During high demand, e.g. promotions or public holidays, delivery may take somewhat longer
Customs and import: Orders are typically not subject to import duties, as shipments under AUD $1,000 aren't charged customs duty into Australia. The price you pay at checkout is the final amount.
Package tracking: Once your order has shipped, you'll receive an email with a tracking link so you can follow your package.
Uncollected packages: If a package isn't collected within the courier's specified deadline, it will be returned to us. An administration fee of $29 AUD applies to uncollected packages. Uncollected packages are not covered by the refund guarantee.
Transport damage and delivery errors: If your package or its contents are damaged on arrival, contact us immediately: 📧 info@pawglow.com.au. Attach photos of both the outer packaging and the damaged product. Faulty or missing products will be replaced at no extra cost.
Our responsibility: Pawglow is responsible for the goods until delivery. In the case of transport damage, we'll arrange a replacement or refund.
Contact: Pawglow 📧 info@pawglow.com.au